Service Agreement

This Service Agreement ("Agreement") governs the relationship between AGN Solutions ("Company," "we," "our") and the client ("Client," "you") engaging AGN Solutions for digital services. These services include, but are not limited to, website design and development, digital platform creation, client portals, automation systems, integrations, and ongoing support and management. By engaging AGN Solutions, accessing the Partner Portal, or purchasing any service or support plan, the Client acknowledges and agrees to the terms outlined in this Agreement.

AGN Solutions operates as a digital systems and platform provider, not solely a website builder. All deliverables are designed as part of a broader, managed digital environment, which may include: • Customer-facing websites and interfaces • Internal dashboards and operational tools • Automated workflows and integrations • Structured content and performance optimization Services are provided with a focus on long-term scalability, performance, and maintainability.

All platforms built and delivered by AGN Solutions are provided under a licensed, managed service model. Ownership & Licensing AGN Solutions retains full ownership of all proprietary systems, frameworks, architecture, development methods, and underlying infrastructure used in the creation and operation of client platforms. The Client is granted a limited, non-exclusive, revocable license to use the delivered platform for its intended business purposes. Restrictions The Client does not receive access to, ownership of, or rights to extract: source code, internal architecture, development frameworks, or deployment systems. The Client agrees not to reverse engineer, replicate, or attempt to extract proprietary systems or methodologies used by AGN Solutions.

Domains are registered on behalf of the Client, unless otherwise agreed. AGN Solutions may manage DNS configuration, hosting, deployment, and related technical infrastructure as part of service delivery. Infrastructure Model All platforms are hosted and operated within AGN Solutions' managed environment unless explicitly stated otherwise in writing. Continued functionality of the platform may depend on active hosting and support services.

Project Initiation Projects begin upon receipt of agreed payment or deposit. Scope of work is defined at the start of engagement and may evolve through mutual agreement. Payment Structure • Build fees are one-time payments unless otherwise specified • Support plans are billed on a recurring basis (monthly or annually) Annual Plans Annual plans may be offered at a reduced rate in exchange for commitment. Annual payments are due upfront and are non-refundable once the service period begins. Non-Payment Failure to maintain payment obligations may result in suspension of services, restricted access to platform functionality, or termination of service if unresolved.

AGN Solutions provides ongoing support through structured support plans designed to maintain and improve client platforms over time. Support plans are intended for ongoing updates, refinements, and operational maintenance, not full-scale development work.

All work is categorized into three request levels: 1. Standard Requests — text/content changes, image or media updates, minor layout adjustments, small functional tweaks. Typical turnaround: 48 business hours. 2. Enhanced Requests — new sections or additional pages, moderate feature enhancements, third-party integrations, expanded content structuring. Typical turnaround: several business days to 1–2 weeks. 3. Projects & System Development — full website builds or redesigns, advanced feature development, custom automation systems, portal/dashboard expansion, architectural or structural changes. Projects are scoped separately and may require multiple weeks or longer. AGN Solutions reserves the right to classify all incoming requests appropriately to maintain quality and operational efficiency.

The Client agrees to: • Provide accurate, complete, and timely information • Supply necessary content, media, and approvals • Respond to requests for clarification in a reasonable timeframe Delays in communication or asset delivery may impact timelines and delivery schedules.

Upon full payment: Client Ownership — The Client owns business-specific content, branding materials, logos and media provided or created for the project. AGN Solutions Ownership — AGN Solutions retains ownership of proprietary systems, development frameworks, reusable components, and internal tools and methodologies.

In the event the Client sells or transfers its business, the platform license and service relationship may be transferred to a successor entity. Transfer is subject to AGN Solutions' written approval, which shall not be unreasonably withheld. Conditions of Transfer — The successor must enter into a new service agreement, accept current service terms and pricing, and complete onboarding if required. AGN Solutions reserves the right to apply a transfer and onboarding fee for continuity and system alignment.

AGN Solutions shall not be liable for: • Loss of revenue, profits, or business opportunities • Indirect, incidental, or consequential damages • Third-party service failures or outages • Events beyond reasonable control All services are provided "as is" without guarantees of specific business outcomes, including performance metrics, traffic, or revenue increases.

By Client — Client may cancel services at any time. Access to managed services may be discontinued upon termination. By AGN Solutions — AGN Solutions may terminate services if payment obligations are not met, terms are violated, or abusive or unreasonable demands occur.

AGN Solutions reserves the right to suspend services in cases of non-payment, misuse of platform, or security risks or vulnerabilities.

AGN Solutions may update this Agreement periodically. Continued use of services constitutes acceptance of the revised terms.

AGN Solutions provides digital platforms as a managed service, not as standalone software products. Clients acknowledge that: • Platforms are built and maintained within AGN Solutions' infrastructure • Ongoing functionality, updates, and support depend on continued service • Platforms are not delivered as independently transferable software systems AGN Solutions' role is to provide continuous platform management, improvement, and operational support, rather than a one-time product delivery.

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Texas.